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Customer Service

LuxairCARGO operates 24/7/365 and our experienced staff is dedicated to ensuring that the shipments and documentation are processed quickly and accurately, whatever the time of day or night.
The whole service chain is monitored; from accepting shipments, checking air waybills, preparing crew documentation, to issuing customs manifests and preparing special documents and reports. We give our customers the ability to track their shipments securely and in real-time, and, of course, our dedicated customer service personnel can be contacted anytime to action special requests or provide assistance.

Operation and monitoring features

  • 24/7/365 service and delivery

  • Full service chain, including:

  • Shipment acceptance

  • Air waybill checking

  • Preparation of crew documentation

  • Preparation of customs manifests, special documents and reports

  • Real-time online shipment tracking

Many companies have taken advantage of this favorable logistics platform and have located European distribution operations around the LuxairCARGO center in Luxembourg. Freight forwarders and logistics specialists help create dedicated vendor hubs with a range of options, including local storage and highway distribution, component and final assembly, documentation, and pick and pack services.